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Shipment & Returns Policy

Shipping times


We aim to ship your order within 14 days, using 1st class royal mail. Please allow for extra delivery times for orders shipped to the EU and the rest of the world.  If you have not received your order within 21 days please contact:


Please note for December holiday gift orders, we recommend placing your order by 10 December 2020.


Returns/Refunds

You may return your item for a refund.   To qualify for a refund the item must be unwashed, unused and requested within 30 days of receipt of item. Returns and refunds are subject to our regular shipping and handling fees. 


Exchanges

Items can be exchanged unwashed, unworn, and undamaged within 30 days of original purchase date. Exchanges are subject to our regular shipping and handling fees. 


Shipping charges

Shipping charges for returned items and exchanges, as well as initial shipping fees are not refundable. Shipping charges are refunded only if:

• the carrier loses the package
• an item was shipped damaged or defective
• an item was damaged during shipping
• we ship an incorrect item


If the return is a result of our error, you won't be charged for return shipping.


However, if you are requesting a return/refund or exchange - and it is not to replace a faulty or damaged item - you will be responsible for paying the shipping fees to return the item to us, plus the shipping fees for the replacement item.


RETURNS FORM

Please print out and complete the Return Form so that we can process your return more efficiently. If you are unable to print it out then please include a note inside the package detailing your original order number and what you would like us to do. 


Return Address

Please include the return form and send to:

 

Pierrot
Birtley Courtyard
Bramley
Guildford
Surrey
GU5 0LA
UK